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1300 566 546

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call us

1300 566 546

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Terms and Conditions Online Consultation

Online Consultation

Terms and Conditions


  1. Age Requirement: Clients must be over 18 years of age to participate in an online consultation.
  2. Service Scope: Online consultations are only available for non-surgical and non-medical related procedures. For medical advice, clients should contact their medical practitioner.

Booking and Payment

  1. Booking: Clients can book an online consultation through our website or by calling our office.
  2. Payment: The consultation fee must be paid in full at the time of booking. The fee for a 15-minute consultation is $35.00.
  3. Refund Policy: The consultation fee is non-refundable but can be redeemed towards the client’s first treatment within three months from the date of payment.

Conducting the Consultation

  1. Platforms: Consultations can be conducted via WhatsApp, FaceTime, Zoom, Teams, or Google Meet.
  2. Privacy: All consultations are private and confidential. Personal information and consultation details will not be shared with third parties without the client’s consent.
  3. Preparation: Clients should ensure they have a stable internet connection and a quiet, private space for the consultation.

Rescheduling and Cancellations

  1. Rescheduling: Clients may reschedule their consultation at least 24 hours in advance without incurring additional charges.
  2. Cancellations: Cancellations made less than 24 hours before the scheduled consultation will not be eligible for a refund or credit.

Conduct and Responsibilities

  1. Client Conduct: Clients must provide accurate information during the consultation and follow the clinician’s instructions.
  2. Clinician Conduct: Our clinicians will conduct the consultation with professionalism, providing the best possible advice and care.
  3. Respect and Behavior: We have the utmost respect for our clients and their privacy. We do not tolerate verbal abuse or any disrespectful remarks or gestures. We reserve the right to terminate the call if we feel that foul language or behavior is maintained during the video consultation.


  1. Information Accuracy: While we strive to provide accurate and up-to-date information, online consultations are based on the information provided by the client and are not a substitute for in-person consultations.
  2. Limitation of Liability: Instant Laser Clinic is not liable for any outcomes resulting from the advice given during the online consultation if the client fails to follow the recommended treatment or provides inaccurate information.

Privacy Policy

  1. Data Protection: Client information is protected under our privacy policy. We comply with all relevant data protection regulations to ensure client confidentiality.

Contact Information

  1. Support: For any questions or concerns regarding the online consultation, clients can contact us at 1300 566 546 or